We build AI systems that handle customer service, qualify leads, manage orders, and run your daily workflows — so your team can focus on growing the business, not clicking buttons.
These are the problems keeping your operations slow and your costs high.
Your team spends hours answering the same questions. Response time suffers. Customers get frustrated and leave.
Inquiries come in from WhatsApp, Instagram, email — but nobody tracks them. Opportunities slip through the cracks daily.
Orders, invoices, reports — your team manually copies data between systems. It's slow, error-prone, and soul-crushing.
Decisions are made on gut feeling, not data. You don't know conversion rates, response times, or where revenue is leaking.
Every solution is built for your specific workflow. Not a generic chatbot — a system that understands your business.
→ Reduce support tickets by up to 70%
AI handles common questions, collects customer info, and escalates complex cases to your team — automatically. Your customers get instant answers, your team focuses on high-value cases.
→ 3x more qualified leads in your pipeline
Every inquiry — from WhatsApp, forms, social media — is automatically captured, enriched with data, scored, and followed up. No lead falls through the cracks again.
→ Cut order processing time by 80%
AI reads incoming orders from WhatsApp and email, updates inventory, generates invoices, and confirms with customers — all without human intervention. Your admin team is freed from data entry.
→ Decisions backed by data, not guesswork
A single dashboard shows everything: response times, conversion rates, revenue trends, operational bottlenecks. Automated reports delivered to your WhatsApp every morning.
No endless meetings. No scope creep. A clear 3-step process that gets you results fast.
We map your current workflow, identify bottlenecks, and calculate exactly how much time and money automation will save you.
We build the AI system, connect it to your existing tools, and test it against real scenarios. Weekly progress updates keep you in the loop.
Go live with training for your team. We monitor performance, fine-tune responses, and ensure everything runs smoothly.
Every industry has unique workflows. We've built AI systems across e-commerce, real estate, education, and more.
Auto-reply product inquiries, track orders, send shipping updates, handle returns — all automated via WhatsApp.
Auto-qualify leads, schedule property viewings, send follow-ups, and answer listing questions 24/7.
Handle student inquiries, automate enrollment, send class reminders, and collect feedback automatically.
Appointment booking, patient reminders, prescription refill requests — automated with privacy-first design.
Real-time shipment tracking, delivery status updates, and driver dispatch coordination via messaging platforms.
Automated loan application processing, document verification, payment reminders, and fraud alert notifications.
3 CS agents handling 200+ inquiries/day on WhatsApp. 4-hour average response time. 15% customer churn due to slow replies.
AI chatbot handling 80% of inquiries — FAQ, order status, shipping info. Complex cases auto-escalated with full context.
Sales team overwhelmed with unqualified leads from 5 listing platforms. 60% of inquiries never followed up. Wasted ad spend.
Lead capture automation across all platforms, AI-powered lead scoring, automated follow-up sequences via WhatsApp.
Support team juggling 5 platforms (Discord, Telegram, WhatsApp, email, Intercom). No centralized view. Tickets lost constantly.
Unified omnichannel hub — all messages in one dashboard with AI auto-tagging, priority routing, and automated responses.
One-time project fee. Monthly retainer for ongoing support. Everything clear upfront.
Adjust the sliders to match your business — see real numbers.
"The AI chatbot from Nova Labs took over 80% of our customer inquiries instantly. Our CS team now focuses on complex cases only. Best investment we made this year."
"Our lead pipeline is now fully automated. Leads come in, get scored, and are followed up — all without human intervention. 3x more qualified leads in 2 months."
"From 5 separate platforms to one central dashboard. Admin workload dropped 60%. Nova Labs really understood our workflow and built exactly what we needed."
Nova Labs is an AI automation specialist, not a general IT agency. We focus on one thing: automating your business processes with AI. Every engineer on our team has hands-on experience building AI systems that integrate with real business tools — WhatsApp, CRM, ERP — not just building websites or apps.
Depends on complexity: Starter 1–2 weeks, Growth 2–4 weeks, Scale 4–8 weeks, Enterprise 2–4 months. A detailed timeline is agreed before kick-off, and we send weekly progress updates.
Yes, absolutely. We design solutions that integrate with your existing systems — CRM (HubSpot, Salesforce), ERP, internal databases, or communication tools (WhatsApp, Telegram, Slack). No need to replace anything.
All projects include 30 days of support and maintenance after go-live. Bug fixes are free during the warranty period. Enterprise plans include 99.9% uptime SLA with a dedicated support engineer.
50% upfront at kick-off, 50% upon go-live. Monthly retainer fees are billed at the start of each month. Installment options available for larger projects — discuss during the consultation.
Data security is a top priority. We implement end-to-end encryption, strict access controls, and audit logging. Enterprise clients can opt for dedicated on-premise or private cloud infrastructure — your data never leaves your environment.
We're technology-agnostic — we pick the best tools for your needs. This includes leading AI models (OpenAI, open-source alternatives), workflow automation platforms, and various API integrations. We choose based on what delivers the best results for you, not what's trendy.
100% yes. The packages shown are reference points. Every project starts with a discovery session to understand your specific workflow and needs — then we design a tailored solution with clear pricing.
No. We handle everything end-to-end: requirements analysis, development, testing, deployment, and team training. After go-live, you just use it — as simple as chatting on WhatsApp. We offer monthly retainers for ongoing maintenance.
Fill out the form below or message us on WhatsApp. We'll schedule a free 30-minute consultation to discuss your needs. After that, we'll send a technical proposal and cost estimate within 2 business days.
Yes, we serve clients globally. All communication can be in English or Bahasa Indonesia. Payments accepted via local transfer (IDR) or wire transfer (USD/SGD).
Book a free 30-minute AI workflow audit. We'll analyze your current processes and show you exactly how much you can save — no commitment required.
Fill out the form and our team will reach out within 24 hours for a free consultation.